![]() What kind of person says something so stupid! Oh I'm sorry your child almost got crushed in the elevator, but that's not our responsibility. She kept smirking and telling me that they run the rooms and the HOA runs the elevator. 5) After getting them in the room, our bags in the room, and waiting for my husband, I went to the front desk, only to have the manager (the same one that never came out of her office before when there was a HUGE line) belittle me about the incidentS. I screamed and pulled her through the door before it crushed her. What kind of elevator doesn't stop when something or SOMEONE is in the doorway!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 4) We then got to our floor and were getting out and it did it AGAIN, this time on my daughter. While walking through the door, the door started to close, alarms went off and he barely got through without the door CLOSING ON HIM!!!!!!! IT DID NOT STOP and almost crushed him in the door. I held the elevator with the button, but also had my hand in front of it while my son got his last bag and got in with our other two children. 3) Upon getting to the Chateau building, we loaded our bags into the elevator while also getting 3 kids in. There is no room for bags or to even walk around. The reason for the bunk beds is that last year our second bedrooms were REALLY SMALL with two full beds in them. I kept verifying that this was a premier room still but with bunk beds. The front desk person came back and had switched us to the bunk room. The manager NEVER came out of the back room, which I felt was tacky and unprofessional. She kept telling me the same thing until I asked for a manager. Feeling the pressure of the people behind me, I continued to ask for what I was told to ask for upon check-in. When it was my turn, I explained our desire to the front desk person, who promptly told me I needed to have called in beforehand and that my room was already assigned. I waited about 20+ minutes, behind 6 other groups to check in, with another 4 groups behind me. That's what I planned to do then, per his suggestion. The gentleman said I had to request it when we arrived on site to check in. 1) Upon getting my confirmation email shortly before our stay, I called in to see if we could request a Premier Room (our reserved room type) with a bunk bed set up like we had had our first year there. We have ALWAYS loved it and have been very happy there. Where to begin with what went wrong!?!? This is the 4th year we have stayed at the Village. Conveniences include phones, as well as safes and desks. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Free self parking is available onsite.Make yourself at home in one of the 99 individually decorated guestrooms, featuring refrigerators and flat-screen televisions. Wrap up your day with a drink at the bar/lounge.Featured amenities include a 24-hour front desk, laundry facilities, and an elevator. You'll be on the slopes in no time with the complimentary ski shuttle.At Keystone Lakeside Village by Keystone Resort, enjoy a satisfying meal at the restaurant. Additional amenities at this aparthotel include complimentary wireless Internet access, ski storage, and a picnic area. This ski aparthotel is 1.4 mi (2.3 km) from Keystone Ski Resort and 1.9 mi (3.1 km) from River Run Gondola Ski Lift.Spend the day on the slopes, or enjoy recreational amenities including an indoor pool and a spa tub. With a stay at Keystone Lakeside Village by Keystone Resort in Keystone (Lakeside Village), you'll be a 4-minute walk from Keystone Conference Center and a 3-minute drive from Dillon Reservoir. The resort fee is actually $35 NOT $25 and there was an additional $9.99 unexplained daily fee that was also charged, although we did not use the valet and self-parked across the street. ![]() One minus, we booked through because they offered a lower rate than booking direct. You can leave your balcony door open as well to moderate the temp. ![]() There is no air conditioner in the rooms, although we were very comfortable using the fan in the room. Great to use before heading out to explore for the day. Bring your refillable drink container, there is a machine in the lobby that delivers fresh water as well as soda stream options. The rooms are large, clean, beds comfortable and there are extra amenities you will not find in many area hotels, such as use of spa saunas, steam rooms and pools, complimentary robes, glass carafes of fresh water daily, full size lotions, soaps, shampoos, conditioner in the bathroom. The hotel hallways and lobby are slightly dated and could use a refresh. ![]()
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